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Client Data Steward

Job Category:
Technology Provider
Career Level:
Mid Career (2+ years of experience)
Job Type:
Full Time/Permanent
Positions:
1
Company Name:
The Advisory Board Company
City:
Richmond
Country:
USA
Description:
Title: Client Data Steward
Number: JO-1702-11187
Location: Richmond, VA
Job Categories: Technology and Engineering
Referral Category: Royall & Company

 

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Client Data Steward*LIR
Royall & Company
Education Advisory Board
www.eab.com
 
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The Role in Brief:
The Client Data Steward manages client data relationships and a portfolio of higher education clients.  Client Data Stewards orchestrate the transformation and integration of client data into high-quality client information assets and ensure client satisfaction and engagement throughout the client data implementation lifecycle.  This position works directly with the client to gather data/information requirements and with the internal account teams and client data specialists to define the standards and rules to ensure data is extracted, transferred and loaded into our systems for downstream marketing campaign execution, monitoring, analysis, reporting and decision-making.  

Specific Responsibilities:
-Partner with clients to understand their business objectives, gather and interpret data/information requirements and work with internal account teams and client data specialists to define standards and rules
-Document all client file data specifications and assist to maintain information regarding client data schedules and systems
-Help guide and set internal account team expectations regarding data needs and turn-around times
-Participate in business efforts to develop practices and processes to collect, standardize, sustain and continuously improve the quality of client data to support company and client programs and initiatives
-Execute required data tasks using SQL, JavaScript or MongoDB to support internal production processes, standardize client data and create client data files
-Ensure client data is accurately transformed and compliant with defined standards and rules
-Assist in resolving data discrepancies; coordinate and communicate data issue resolution with clients and internal parties
-Facilitate client calls, in-person meetings, etc., to build effective relationships
-Mentor and support other client data stewards
-Perform other related responsibilities as assigned

Basic Qualifications: 
-6 years' relevant work experience or 6 years' combined education and relevant work experience
-Proficient in Microsoft Office Access and Excel
-Experience communicating and collaborating with clients, client support and technical communities
-Ability to multi-task in a fast-paced environment with accelerating priorities

Ideal Qualifications:
-Bachelor's degree in a related field with 2 years' relevant work experience
-Client-focused, critical problem-solving and consulting skills
-Goal-oriented team player
-Proven work ethic and commitment to continuous improvement
-Passion to learn new things about the business, systems and data and apply learnings resourcefully
-Experience working in client management, project management, and/or data management
-Basic skills in the following languages:  SQL, JavaScript and/or MongoDB
-Accurate with attention to detail and ability to review files of various types (Access, Excel, fixed format, etc.)

About Education Advisory Board
EAB is a best practices firm that uses a combination of research, technology, and services to improve the performance of 1,100+ educational institutions. Headquartered in Washington, D.C., EAB forges and finds the best new ideas and proven practices from its network of thousands of leaders, then customizes and hardwires them into every level of member organizations, creating enduring value. For more information, visit www.eab.com.  
 
We are a workplace that...
     Values and celebrates diversity of experience, culture, and opinion
     Is committed to creating an inclusive environment to enhance our collective experience
     Promotes a supportive community through staff-led affinity groups, events, and education


Our Culture & Values: 
We think Forbes said it best: “Making the world a better place is what The Advisory Board Company is all about.” We have a unique culture where employees are told to avoid after work emails, encouraged to take 10 hours per month of paid leave for community service, and are expected to add surplus value in every interaction with a member or colleague. 
 
Over the past thirty years, we have developed a distinctive corporate culture based on our values and principles. We award,  promote, and praise based on individual performance, capabilities, and ambition. We provide ways for staff to share their time, talent, and passions in the community. We reward innovation and foster a collaborative environment. We have a performance-driven staff and peers that challenge one another in the workplace. And we want free-thinkers, agile speakers, witty writers, and team players to join the firm – at Advisory Board, your ideas are heard and your contributions matter.

Benefits:
Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package.
- Medical, dental, and vision insurance, dependents eligible
- 401(k) retirement plan with company match
- 20+ days paid time off and 10+ paid company holidays
- Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
- Wellness programs including gym discounts and incentives to promote healthy living
- Dynamic growth opportunities with merit-based promotion philosophy
- Benefits kick in day one, see the full details here.

The Advisory Board Company is an Affirmative Action and Equal Opportunity Employer. EOE AA M/F/Vet/Disability.